RETURNS AND REFUNDS 

Thank you for shopping at Upffront.com.

If you are not entirely satisfied with your purchase and is looking to return or exchange your order, we're here to help! 

Our products can be returned within 14 days of receiving your order. A new product may be exchanged for another product or returned for a refund.  After the 14-day period, you will no longer be eligible and won't be able to receive a refund. 

Your product is eligible for a return or refund, if:

•   The product was received in the last 14 days  
•   The product is in its original packaging  
•   The product isn’t used or damaged  
•   You obtained a Return Merchandise Number (RMN) from us using the ‘Return Product’ form in your online account portal

Products that do not meet these criteria will not be considered for return. A re-stocking fee of 15% may be applicable

How to return your order:

1. Find the ‘Sales Order’, in your account Portal, for the order you are returning and click the Return button  

2. Fill in the ‘Return Product’ form specifying: 

• The product that is being returned 
• The quantity that is being returned  
• A detailed reasoning for the return    
• Your preferred outcome i.e. if you require a direct exchange, order change, credit to your account or refund 

3. Submit the form 

4. You will be assigned an RMN (Return Merchandise Number) once the request is approved 

5. You can view ‘Your Returns’ and the stage it is at on Portal 

6. Once you have received an RMN you may arrange for shipment of the item(s) back to Upffront

PLEASE SEE THE FULL INSTRUCTIONS FOR OUR RETURNS PROCEDURE HERE